F.A.Q

Once your order has shipped, you’ll receive an email with tracking information. The estimated delivery date depends on your country and the shipping method selected.

Please remember this is an estimate—your order may arrive slightly before, on, or shortly after the date shown.

Tracking can take 24–48 business hours to refresh after a carrier scan. Updates may pause on weekends and holidays.

Processing for in-stock items is typically 1–5 business days. Orders that include pre-order items ship based on the latest estimated ship date.

Please check spam/promotions and confirm your email was entered correctly at checkout. If needed, contact us at contact@blvme.com.

We currently ship to North America. See our full Shipping Policy for destinations, timelines, and fees.

We can usually cancel within 2 hours of purchase. If you need to make changes, email contact@blvme.com. Once processing starts, edits aren’t guaranteed.

Please contact us as soon as possible at contact@blvme.com with your order number, a brief description, and photos so we can help.

Email contact@blvme.com with your order number and details. If there’s damage, please include photos so we can resolve it quickly.

Returns are accepted within 7 days of delivery if items are unworn, unwashed, and have original tags attached. Refunds are issued as a BLVME e-gift card, minus a $6 restocking fee per item.

Please ship your return within 3 days after we provide the return address and instructions.

Original shipping fees are non-refundable. If items are returned for non-quality reasons, the customer covers return shipping (rates vary by the carrier you choose).

After delivery, please allow 1–3 business days for our team to collect and inspect the parcel. Your e-gift card is issued once items are confirmed in good condition.

It might be due to:

1. Incorrect card details (please check number, expiry, billing address, and security code).
2. Your bank or card issuer declined the transaction.
3. Insufficient funds on the card.
4. Billing and shipping addresses don’t match (try PayPal or another supported method).

We cover customs and duties for standard shipping orders. For express services (e.g., DHL/UPS), these fees are not included and are the customer’s responsibility. Charges vary by country and order value. If an order is refused due to unpaid customs, the courier may destroy the package and no refund will be issued.

We accept Alipay, American Express, Apple Pay, Visa, Mastercard, Discover, Diners Club, Google Pay, Shop Pay, and UnionPay.

For cards, your billing address must match the address on file with your bank; otherwise, the system may flag the order for fraud prevention.

New subscribers typically receive a 10% off welcome code. We also run themed promotions posted on our website and newsletter—stay tuned.

We display three statuses on product pages: In Stock, Out of Stock, and Pre-Order.

In Stock: ready to ship (processing is typically 1–5 business days).

Out of Stock: currently unavailable; restock timing is not confirmed.

Pre-Order: production is underway with an estimated ready date listed on the page.

Pre-orders reduce waste and help us produce the right quantities. You help decide what we make, we minimize excess inventory, and the planet wins.

For in-stock items, we email shipping confirmation when your parcel leaves our facility. For pre-orders, we’ll email your estimated ship date and updates along the way.

Our size guide provides measurements per style. Some pieces (e.g., intentionally oversized fits) may differ slightly—email us if you need tailored advice.

Our pieces are crafted in carefully selected factories in Guangzhou, China—home to highly skilled garment makers. We partner only with facilities that meet our standards for fair wages, sizing consistency, and quality control.

Our quality team conducts regular on-site visits and inspections to maintain precision, fit, and finish. Feedback is welcome at contact@blvme.com.

We believe every size has its own beauty. Our pre-order model enables extended sizing on select styles while reducing waste. As we grow, we’ll continue expanding our range so every woman feels powerful, elegant, and unforgettable.

Create an account via our login page by selecting “New customer? Create your account.” If you need help, contact us and we’ll assist you.

Use “Forgot your password?” on the login page to receive a reset link. If you need additional help, reach out to our team.

For partnerships or collaborations, email contact@blvme.com—we’d love to hear from you.